Shipping policy
Order Cancellations
Once an order has been placed, it can no longer be cancelled. This is because processing begins immediately after the order is placed.
Because this is an edible product, we do not accept returns for safety and hygiene reasons. For more information about refunds, please refer to our refund policy.
Priority & Insured Shipping
Did you select "Priority + Insured Shipping" at checkout? Then you are covered if your package is lost or damaged during transit.
In that case, you can choose between:
- A free reshipment, or
- A full refund
Did you choose Free Shipping or Priority Handling? We will also reship your order if the package is lost during delivery.
Lost or Missing Packages
Myofera is not responsible for packages lost as a result of an incorrect or incomplete address entered at checkout.
Always carefully verify your billing and shipping details before completing your order.
If the error is on our end, we will of course take full responsibility and reship your order free of charge.
Customs Fees
We are not responsible for any import duties, customs fees, or taxes that may apply once your order reaches your country.
By making a purchase from Myofera, you acknowledge that any customs costs are the responsibility of the customer.
Delivery Time
Delivery time depends on the destination.
Our maximum estimated delivery time is 20 business days after shipment.
Please note:
- Order processing time is 2–3 business days.
- The stated delivery times exclude any delays due to customs or clearance procedures.
Track & Trace
Once your order has been shipped, you will receive an email confirmation with a tracking number.
Please note that some free shipping options may have limited or no tracking information available.
Tracking Shows "No Information Available"
Some carriers need 2–5 business days to update tracking information.
Has it been more than 5 business days since your order was placed and you have not received a tracking update? Please contact us at info@myofera.store.